What is CRM?
CRM (Customer Relationship Management) is a system that manages all interactions with current and potential customers in one place. Who you talked to, when, what was offered, what stage of the deal — all in one system.
Why do you need CRM?
- No customer is forgotten (Excel sheets get lost, CRM doesn't)
- Whole sales team sees the same data
- Analytics on which channel produces the most sales
- Automated reminders and follow-ups
- Personalized approach based on customer history
Core CRM modules
- Contacts / Customers
- Sales pipeline (lead → quote → deal → won)
- Tasks and reminders
- Email/SMS marketing
- Reports (rep performance, channel effectiveness)
- Integrations (phone, WhatsApp, web forms, social)
CRM types
Operational — daily ops: contacts, sales, support.
Analytical — data analysis, segmentation, marketing.
Collaborative — multi-team: sales + marketing + support.
Off-the-shelf vs Custom CRM
SaaS (Bitrix24, AmoCRM, HubSpot, Salesforce): fast start, monthly subscription, standard features.
Custom: business-specific logic, deeper integrations, one-time investment.
Implementation steps
- Sales process audit (free)
- Define needed modules
- Integration plan (phone, WhatsApp, web, e-shop)
- Setup and configuration
- Team training
- First-month monitoring
Why 166 Tech?
- Bitrix24, AmoCRM, HubSpot setup and migration
- Custom CRM development (Laravel + React)
- WhatsApp Business API integration
- 1C / e-invoice integration
- Team training (Azerbaijani)
Next step
Tell us your CRM needs via "Have a project" — free consultation.
How a 166 Tech project works
- Free consultation (30 min) — via WhatsApp or call. We learn your requirements, business processes, target audience.
- Technical specification — detailed document covering every screen, function, integration. Protects both of us — no surprises.
- Design & prototype — interactive Figma prototype. You see how it looks and works before any code.
- Iterative development — new functionality every 2 weeks. Live staging environment — your feedback helps us.
- Testing & training — full QA before launch, then user training.
- Launch + support — go-live together. Then 3-6 months free technical support.
Why 166 Tech?
- 100+ completed projects across restaurants, clinics, e-commerce, ERP, mobile apps, corporate sites
- Google Partner certified — based on real performance only
- Full-stack team — UX, frontend, backend, mobile, DevOps, SEO, content — all under one roof
- Transparent pricing — fixed price based on spec, no surprise costs
- You own everything — code, design, data — no lock-in
- 3-language support — Azerbaijani, Russian, English
- Ongoing relationship — Q&A and minor fixes after delivery
FAQ
How long does a project take?
Simple site 7-30 days, corporate site 30-60 days, ERP/CRM 2-6 months, mobile app 2-4 months. We give exact timeline after reviewing your spec.
Why custom instead of off-the-shelf?
SaaS solutions (Bitrix, Shopify, WordPress) cover 80% of standard cases. But the 20% that doesn't fit is what makes you different from competitors. Custom invests in that 20%.
What about post-launch support?
3-6 months free support is included. After that, monthly SLA (critical bugs = 4 hours, minor fixes = 24 hours).
How do I get a quote?
Send your requirements via WhatsApp or call +994 50 224 73 00. After a 30-minute free consultation we provide an exact quote and timeline.
Will my site rank in Google after launch?
All our sites ship with technical SEO done: schema.org, hreflang, sitemap, Core Web Vitals optimization. Ranking still requires ongoing content and link-building — covered by our SEO services.
Get an exact quote
Every project is unique. For a precise quote we need to look at your specific business.
Fastest way — WhatsApp: describe your needs, we respond within 30 minutes.
📱 WhatsApp: +994 50 224 73 00
📞 Phone: +994 50 224 73 00
✉️ Email: info@166tech.az
Need a precise quote?
Every project is unique. Send requirements via WhatsApp.